About Us
CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.
Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.
Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.
About the Role
Join our team as a Service Administrator supporting our Atlas Copco brand. In this fast-paced and customer-focused environment, you’ll ensure all service-related documentation is completed accurately, efficiently, and in line with our standards.
Key Responsibilities
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Support the Service Manager and Service Supervisor by handling customer calls, asking the right questions to enable accurate and timely responses
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Submit all warranty repair orders within 14 days of job completion
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Manage the full invoice-processing workflow, including opening and closing service jobs
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Raise and process Purchase Orders, ensuring timely approval for payment
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Prepare customer quotes using the Reynolds & Reynolds system
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Liaise with sublet contractors to coordinate work and confirm service details
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Allocate technicians’ hours to repair orders accurately
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Complete weekly timesheets and maintain organised, up-to-date filing
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Proactively identify and recommend process improvements
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Ensure all tasks comply with relevant OH&S requirements
What You’ll Bring
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Strong proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
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Demonstrated experience providing administration support within a mechanical or technical service department
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Confident communication skills with the ability to liaise effectively with internal teams and suppliers
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Experience using the Reynolds & Reynolds system (highly regarded)
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Ability to generate service reports and interpret system data
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Commitment to following company policies and working to high accuracy standards
