About the Role:
CEA is seeking a highly organised and proactive Service Administrator to join our team. In this role, you’ll provide critical administrative support to our Service Department, ensuring all service-related documentation is completed accurately and efficiently, and provide excellent customer service. 

Key Responsibilities:

• Support the Service Manager and Service Supervisor by handling customer enquiries and asking relevant questions to facilitate timely responses.

• Submit all warranty repair orders within 14 days of job completion.

• Process invoices, including job opening and closure in a timely and accurate manner.

• Create and manage purchase orders, input them into the system, and authorise payments.

• Generate service quotes using the Reynolds and Reynolds system.

• Liaise with sublet contractors to coordinate services and manage documentation.

• Allocate technician hours to appropriate repair orders.

• Process all purchase orders promptly to maintain workflow efficiency.

• Complete and submit weekly timesheets.

• Maintain accurate filing of all paperwork and service documents.

• Recommend and implement process improvements where appropriate.

• Ensure compliance with all relevant WHS regulations.

About You:

• Demonstrated proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint).

• Previous experience in an administrative role. Within a mechanical or service-related environment is desirable.

• Strong communication skills with the ability to liaise effectively with internal teams, customers, and suppliers.

• Experience using the Reynolds and Reynolds system (desirable).

• Ability to generate and interpret service reports.

• Excellent attention to detail and commitment to following company procedures and policies.