About Us
CEA is the leading distributor for world-renowned capital equipment brands JCB agricultural and construction equipment, Atlas Copco, Ditch Witch and Dynapac.
Supplying a diverse range of equipment to a wide variety of industries CEA actively supports customers in the construction, agriculture, government, infrastructure, defence, waste management, mining, civil works, utility maintenance, and recycling sectors.
Offering extensive sales, parts and service support through our network of branches and dealers CEA is committed to ensuring the highest standards when it comes to supporting the needs of our growing customer base.
PART OF THE CFC GROUP OF COMPANIES – Think Safe Act Safe.
About the Role
Join our National Warranty Team at CEA, where you'll play a key role in supporting our extensive product range, CEA branches, and dealer network across Australia. This is a great opportunity for a motivated individual with a keen eye for detail and a customer-focused mindset.
Key Responsibilities
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Provide day-to-day support to the National Warranty Team
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Process dealer credits and warranty claim invoices
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Manage extended warranty claims and machine registrations
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Liaise with OEMs (Original Equipment Manufacturers) regarding warranty issues
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Finalise completed job records accurately and efficiently
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Ensure systems and databases are consistently updated and maintained
What We’re Looking For
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Strong organisational skills with the ability to manage multiple tasks and priorities
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A proactive, self-motivated attitude and the ability to work independently
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Excellent problem-solving skills and attention to detail
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Effective communicator across various platforms – phone, email, and in-person
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Intermediate computer literacy, especially in Microsoft Word and Excel
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Familiarity with workplace health and safety (OHS) principles
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Experience in warranty processing or a service department is highly regarded but not essential
